Welcome to the bialute.shop FAQ page. The following information is designed to help you quickly understand the shopping process and related policies.
- How to place an order?
You can browse products, select the desired options, add them to your cart, and complete the payment process. Your order will be confirmed upon successful payment.
- What payment methods are available?
We support various mainstream payment methods, including credit cards, debit cards, and some electronic payment platforms. Specific payment options will be displayed on the checkout page.
- How to check order status?
After your order is shipped, we will provide tracking information. You can check the latest status through the tracking link in your account or order confirmation email.
- Can I modify or cancel my order?
You can contact customer service to request modification or cancellation before processing your order. Once an order is shipped, it cannot be cancelled, but returns can be processed according to our return policy.
- What should I do if I receive a defective product?
If the product has quality issues or is damaged during shipping, please submit a return request within 30 days of receiving the product. We will assist in processing a refund or replacement.
- Who bears the return shipping cost?
For returns due to product quality issues or damage during transportation, we will bear the return shipping cost.
For returns not due to quality issues, the customer may need to bear the shipping cost.
- How long does it take for goods to be delivered?
Domestic orders are expected to take 3-7 business days.
International orders are expected to take 7-21 business days, depending on the destination and customs clearance status.