FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can browse our website, select the products you want, and click “Add to Cart.” In the shopping cart, select “Checkout” and follow the on-screen prompts to complete your order.
2. Can I cancel or modify my order?
   If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, changes may not be possible.
3. How much does shipping cost and how long does it take?
   Shipping costs vary depending on the shipping method and address you choose. Shipping costs will be calculated and displayed during checkout. Your order is typically processed within 1-3 business days, but delivery times may vary depending on your location.
4. Can I ship internationally?
   Currently, we only offer shipping within the United States. International shipping is not currently available, but we are continuously evaluating and considering expanding our service.
5. How do I process returns and refunds?
   You can request a refund within 7 days of receiving your item. You must ensure the item is unused, in its original condition, and return it within 7 days. Please review our Refund and Return Policy for more details.
6. How can I confirm that my order has been successfully delivered?
   After placing an order, you will receive a confirmation email with your order number and details. If you do not receive a confirmation email, please check your spam folder or contact us.
7. Can I track the status of my order?
   Yes, once your order ships, you will receive an email with a tracking number. You can use this tracking number to check the status of your package on the carrier’s website.
8. What should I do if my item is damaged or missing?
   If your item is damaged or missing, please contact our Customer Service team within 48 hours of receiving it. Provide photos and order information and we will assist you in resolving the issue.
9. How can I contact Customer Service?
   If you have any questions or need assistance, you can contact Customer Service via the following methods:

Email:
Phone: