Welcome to bialute.shop. To protect your rights, please carefully read the following return policy before purchasing.
- Return Scope
We accept returns due to product quality issues or damage during shipping.
Returns for non-quality issues must be in their original condition, unused, and in their original packaging.
- Return Request
You can submit a return request within 30 days of receiving the goods.
Please provide your order information and reason for return when submitting your request so we can process it quickly.
- Return Process
After our review and approval, we will guide you through the return process.
Please ensure the goods are securely packaged to avoid secondary damage during transportation.
- Refund Processing
After receiving and verifying the returned goods, we will process your refund within 3-7 business days.
The refund will be returned to the original payment account; the exact arrival time depends on the payment platform.
- Important Notes
Return shipping costs and risks will be negotiated and borne by both parties based on the actual situation. Returns due to non-quality issues may incur shipping costs.
We will be unable to process returns for any items that do not meet the return conditions.